This page explains why we collect personal information, how we use it and what steps we take to make sure it is kept secure.
Privacy notices apply to anyone who shares personal information with us: people seeking a service, volunteers, staff, job applicants. Each service has its own privacy notice, but described here is a general overview of our treatment of personal information.
Please note:
We regularly review and, where necessary, update our privacy information. If we plan to use your personal data for a new purpose, we will inform you about the changes before starting any new processing.
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Who we are
Mind in Camden is a charity that supports people experiencing challenging issues with their mental health. We provide a range of services via groups, community activities, on a one-to-one basis and online.
We are a "data controller" for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 ("Data Protection Law"). This means that we have responsibilities when we process your personal information.
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What information do we collect?
- Your name, address and contact details
- Information to help us to monitor our equality policy e.g. ethnic background, age
- Some background information about you so that we can offer an appropriate service, or process a job or volunteer application
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How do we use your information?
If you are seeking a service, we may need some information about your health and wellbeing and details of other services you are in touch with so that we can discuss with you what support might be most useful.
If you are applying for a job or volunteering opportunity, we request information that enables us to manage the recruitment process, and assess and confirm your suitability for the role.
Equality monitoring involves collecting special category data such as ethnic origin and sexual orientation, and is done to help us to fulfil our commitment to creating a diverse, non-discriminatory environment. Providing this information is optional
We use your personal contact details for the purpose of keeping in touch with you.
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What legal basis do we have for processing your information?
In most cases, we have a legitimate interest in processing personal data to provide services and
that includes safeguarding people who use or are part of our services. We have no intention of transferring your data to another country and would only do so with your permission.
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How do we safeguard your information and how long is it kept?
Your information is only seen by people who are entitled to do so in order to carry out their duties. We have strict confidentiality practices.
Your information is kept securely in computer files with restricted access and/or paper information is kept in locked cabinets.
We have internal policies and controls to ensure that your data is not lost, accidentally destroyed, misused or disclosed inappropriately. We also have procedures in place to deal with any suspected data security breach.
Personal data is kept only for as long as necessary or to fulfil legal requirements. The length of time will differ depending on the reason for us holding the data. Please ask if you would like to know how long we will keep your data.
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Your rights to correct and access your information and to ask for it to be erased
As a data subject you have a number of rights. You can:
- Access and obtain a copy of your data on request
- Require us to change incorrect or incomplete data
- Require us to delete or stop processing your data under some circumstances, for example, where data is no longer necessary for the purposes of processing
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Making a complaint
You can raise any data protection concerns or issues with our Chief Executive, Brian Dawn, via the contact details below. We hope that we will be able to resolve any query or concern you may raise about our processing of your information. If not, you can contact the Information Commissioner at https://ico.org.uk/concerns or phone 0303 123 1113.
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How to contact us
You can contact us in a number of ways: by phone, email or post:
Mind in Camden
Barnes House
9-15 Camden Road
London NW1 9LQ
020 7911 0822
[email protected]