Phoenix Wellbeing & Recovery Service

At Phoenix we believe that we all have the right to define our own experiences, map our own course through life, do the things we love and share these moments with others.

Sometimes our mental health and life experiences can make this more challenging. Our Phoenix Wellbeing & Recovery Service can help.

We offer a range of options to support your recovery and emotional health so that you can choose what works best for you.

Your Journey at Phoenix

The Phoenix is a flexible service that can support you through difficult times and connect you to opportunities to live life beyond them.

STEP 1 - Understanding your journey: We will spend time with you to explore how you got here, as well as what you enjoy, need and hope for. We’ll help you create a unique plan.

STEP 2 - Participating (about 18 months): We will offer you the support and encouragement you need to follow your plan and modify it as needed. We will also help you build sustainable links with fellow members and your local community.

STEP 3 - Moving on and staying connected: When you move beyond Phoenix we will help you to identify your support network and keep those connections and interests you love. You are welcome at our Peer Support Groups and may wish to volunteer with us.

Additional information

What’s on offer?

Enhanced Keyworking:

We will offer you one-to-one sessions with a dedicated keyworker who will work alongside you to help you identify your strengths and set some personal recovery goals. They will then help you plan how to achieve these goals and support you to make progress.

This personalised support may include follow-up phone calls, accompaniment to appointments and liaison with professionals.

Your goals will be reviewed with you periodically to see how you are getting on and whether you would like to change focus or adjust the support you are receiving.

What can one-to-one support help me achieve?

As with all our services, what you focus on achieving is personal to you. You can expect to improve your sense of purpose, belonging, confidence, self-esteem and self-determination. Through increased participation in the community, you may deepen your understanding of and ability to manage your mental health.

When can I meet someone for one-to-one support?

This will be decided between you and the person offering the support. The aim for individual support is usually to create a fixed regular time to meet. This increases your chances of commitment and makes the arrangement easy for both you and the person offering the support.

What is Support Space?

Support Spaces are sessions facilitated by a Senior Recovery Worker, providing peer support, a range of co-produced activities and groups led by volunteers and members, access to counselling and individual therapies, recovery planning, goal setting and reviews, emotional and practical support, crisis support, help preparing for/support at appointments, subsidised meals, access to IT, special events and trips.

It is a vibrant and safe space which also involves a range of partners in facilitating activities and extending the service into quality community venues.

What can Support Space help me achieve?

You may use the space to develop your sense of belonging, control and purpose, confidence, self esteem, and self determination. You can also expect to deepen your understanding of and ability to manage your mental health.

What are Workshops?

Workshops are groups or courses facilitated by people with specialist expertise and experience.

Some are facilitated in partnership with other organisations that are able to offer quality premises appropriate to the workshop and/or expert input. They are separate from the groups that take place within the Support Space and are especially for people who are interested in committing to more focussed work on their development or recovery.

The programme of workshops is fully reviewed every three months, and is produced in partnership with people who use our services. If you have ideas for the things you would like us to be running, we can explore incorporating these.

Workshops are run in different ways: Some are ongoing while others are time limited, some are open to be joined at any time while others are closed groups, and some are run purely as self-support spaces while others will involve more structured aspects such as teaching.

Facilitators work to the ethos of the Phoenix, which believes all participants have unique strengths to determine and guide their own recovery. Therefore, all workshops will strongly emphasise the expertise of the people who participate.

What can Workshops help me achieve?

Workshops can be great ways to fast track your development.

Depending on the subject area of the workshop, they can help you develop a skill, or broaden your understanding of an interest. Moreover, they can help you increase your sense of purpose, self-confidence, self-esteem, self-determination, spiritual health, belonging, connection to others, physical health and mental health.

Workshops can help you feel better about who you are.

What you achieve is very much dependent on what you put in, so consistent attendance can be important.

What’s on offer?

We have a wide range of workshops including some with a therapeutic focus such as Dance Movement Psychotherapy, and others offering opportunities to learn new skills, such as Music Club.

We also offer several stress-busting workshops including Mindfulness, Yoga and Relaxation. Have a look at our programme to see what's on offer.

Where do workshops take place?

Workshops take place in Barnes House as well as in the local area of Camden Town.

How much does it cost?

Workshops are included in the access-all-areas pass for Phoenix members.

How to join

  1. Contact us. Call 020 7911 0822 or email: to find out if you are eligible.
  2. Meet us. We many then invite you to come in and meet us. Together we can explore what’s important to you and complete some paperwork.
  3. Start! You may be able to access the service for free for the first four weeks to see if Phoenix feels right for you. On your first day, we will welcome you and help you to settle in.
  4. Arrange funding through one of the three options below

Personal budget

Let us know if you would like guidance on how to apply for a budget.

Housing association

You may be supported by a housing association such as St Mungo’s, who would be willing to pay for your Membership.


If you plan to self-fund, we will discuss the costs and payment methods

How much does it cost?

You may be eligible for a personal budget from the council or funding from your housing association to cover all the costs. An access-all-areas pass costs £28 per week. While your funding is being organised, we may be able to offer you some limited free access to get you started.

This privacy notices tells you what you can expect us to do with the personal information you provide when you join our service.
What information do we collect?

For the purposes of Phoenix membership we collect:

  • Your name, address and contact details
  • Contact details of your referrer and your GP
  • Equality monitoring information if you choose to supply it
  • We ask for details of someone we should contact in an emergency
  • Details provided by you or your referrer about risk that you may present to yourself or others
  • We only keep information that is relevant to your membership of the Phoenix
Our purpose in collecting the information

We request information that enables us to manage your membership and to keep you and others around you safe. We use your personal contact details for the purpose of keeping contacting you during the course of your membership

We will only ask you to share information about yourself that is relevant to helping you to use our services. You can choose what you want to share.

Equality monitoring, which involves collecting special category data such as ethnic origin, is done to help us to fulfil our commitment to creating a diverse, non-discriminatory service. Providing this information is optional.

Legal basis for processing your information

We have a legitimate interest in processing personal data to enable us to provide a service. We have no intention of transferring your data to another country and would only do so with your permission.

How do we safeguard your information and how long is it kept?

Your application form is kept in a secure directory and is only seen by people administering the referral process.

Your information is kept securely in computer files for 10 years after you have left for the purposes of legal requirements.

We have internal policies and controls to ensure that your data is not lost, accidentally destroyed, misused or disclosed inappropriately. It is not accessed except by our staff in the proper performance of their duties. We also have procedures in place to deal with any suspected data security breach.

Sharing your information

There are very few circumstances in which we would share your information.

These are listed here:

  • We might share your personal information with partner organisations who form part of our service provision. We will always ask you if you consent before doing so.
  • We might share your personal information with other services in the event that we have reason to believe there is a significant risk of harm to you or other people. We will endeavour to tell you before doing so.
Your rights to correct and access your information and to ask for it to be erased

As a data subject you have a number of rights. You can:

  • Access and obtain a copy of your data on request
  • Require us to change incorrect or incomplete data
  • Require us to delete or stop processing your data under some circumstances, for example, where data is no longer necessary for the purposes of processing
Making a complaint

If you have any concerns or would like to make a complaint please contact us as described below. We hope that we will be able to resolve any query or concern you may raise about our processing of your information. If not, you can contact the Information Commissioner at or phone 0303 123 1113.

How to contact us

You can contact us in a number of ways: by phone, email or post:

Mind in CamdenBarnes House9-15 Camden RoadLondon NW1 9LQ020 7911 0822

You can raise any data protection concerns or issues with our Chief Executive, Brian Dawn, via the contact details above.

Please note:

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose we will update our privacy information and communicate the changes to those concerned before starting any new processing.

Find out more


Call:  0207 241 8973

For detailed information about what's on offer, you can download the latest programme here: Phoenix - Jan - Mar 2024


Support our work

As with any charity, the support we receive from individuals and charitable trusts helps us to continue to provide our essential services. However, support isn’t all about money – we value any kind of contribution you may be able to make to our services or organisation.

Scroll to Top