Phoenix Wellbeing & Recovery Service

At Phoenix we believe that we all have the right to define our own experiences, map our own course through life, do the things we love and share these moments with others.

Sometimes our mental health and life experiences can make this more challenging. Our Phoenix Wellbeing & Recovery Service can help.

We offer a range of options to support your recovery and emotional health so that you can choose what works best for you.

Your Journey at Phoenix

The Phoenix is a flexible service that can support you through difficult times and connect you to opportunities to live life beyond them.

STEP 1 - Understanding your journey: We will spend time with you to explore how you got here, as well as what you enjoy, need and hope for. We’ll help you create a unique plan.

STEP 2 - Participating (about 18 months): We will offer you the support and encouragement you need to follow your plan and modify it as needed. We will also help you build sustainable links with fellow members and your local community.

STEP 3 - Moving on and staying connected: When you move beyond Phoenix we will help you to identify your support network and keep those connections and interests you love. You are welcome at our Peer Support Groups and may wish to volunteer with us.

Additional information

What’s on offer?

Enhanced Keyworking:

We will offer you one-to-one sessions with a dedicated keyworker who will work alongside you to help you identify your strengths and set some personal recovery goals. They will then help you plan how to achieve these goals and support you to make progress.

This personalised support may include follow-up phone calls, accompaniment to appointments and liaison with professionals.

Your goals will be reviewed with you periodically to see how you are getting on and whether you would like to change focus or adjust the support you are receiving.

What can one-to-one support help me achieve?

As with all our services, what you focus on achieving is personal to you. You can expect to improve your sense of purpose, belonging, confidence, self-esteem and self-determination. Through increased participation in the community, you may deepen your understanding of and ability to manage your mental health.

When can I meet someone for one-to-one support?

This will be decided between you and the person offering the support. The aim for individual support is usually to create a fixed regular time to meet. This increases your chances of commitment and makes the arrangement easy for both you and the person offering the support.

What is Support Space?

Support Spaces are sessions facilitated by a Senior Recovery Worker, providing peer support, a range of co-produced activities and groups led by volunteers and members, access to counselling and individual therapies, recovery planning, goal setting and reviews, emotional and practical support, crisis support, help preparing for/support at appointments, subsidised meals, access to IT, special events and trips.

It is a vibrant and safe space which also involves a range of partners in facilitating activities and extending the service into quality community venues.

What can Support Space help me achieve?

You may use the space to develop your sense of belonging, control and purpose, confidence, self esteem, and self determination. You can also expect to deepen your understanding of and ability to manage your mental health.

What are Workshops?

Workshops are groups or courses facilitated by people with specialist expertise and experience.

Some are facilitated in partnership with other organisations that are able to offer quality premises appropriate to the workshop and/or expert input. They are separate from the groups that take place within the Support Space and are especially for people who are interested in committing to more focussed work on their development or recovery.

The programme of workshops is fully reviewed every three months, and is produced in partnership with people who use our services. If you have ideas for the things you would like us to be running, we can explore incorporating these.

Workshops are run in different ways: Some are ongoing while others are time limited, some are open to be joined at any time while others are closed groups, and some are run purely as self-support spaces while others will involve more structured aspects such as teaching.

Facilitators work to the ethos of the Phoenix, which believes all participants have unique strengths to determine and guide their own recovery. Therefore, all workshops will strongly emphasise the expertise of the people who participate.

What can Workshops help me achieve?

Workshops can be great ways to fast track your development.

Depending on the subject area of the workshop, they can help you develop a skill, or broaden your understanding of an interest. Moreover, they can help you increase your sense of purpose, self-confidence, self-esteem, self-determination, spiritual health, belonging, connection to others, physical health and mental health.

Workshops can help you feel better about who you are.

What you achieve is very much dependent on what you put in, so consistent attendance can be important.

What’s on offer?

We have a wide range of workshops including some with a therapeutic focus such as Dance Movement Psychotherapy, and others offering opportunities to learn new skills, such as Music Club.

We also offer several stress-busting workshops including Mindfulness, Yoga and Relaxation. Have a look at our programme to see what's on offer.

Download the latest Phoenix programme here

Where do workshops take place?

Workshops take place in Barnes House as well as in the local area of Camden Town.

How much does it cost?

Workshops are included in the access-all-areas pass for Phoenix members.

How to join

  1. Contact us. Call 020 7911 0822 or email: to find out if you are eligible.
  2. Meet us. We many then invite you to come in and meet us. Together we can explore what’s important to you and complete some paperwork.
  3. Start! You may be able to access the service for free for the first four weeks to see if Phoenix feels right for you. On your first day, we will welcome you and help you to settle in.
  4. Arrange funding through one of the three options below

Personal budget

Let us know if you would like guidance on how to apply for a budget.

Housing association

You may be supported by a housing association such as St Mungo’s, who would be willing to pay for your Membership.


If you plan to self-fund, we will discuss the costs and payment methods

How much does it cost?

You may be eligible for a personal budget from the council or funding from your housing association to cover all the costs. An access-all-areas pass costs £28 per week. While your funding is being organised, we may be able to offer you some limited free access to get you started.

Find out more


Call: 0207 911 0822 or 0207 241 8973

For detailed information about what's on offer, you can download our latest timetable here


Support our work

As with any charity, the support we receive from individuals and charitable trusts helps us to continue to provide our essential services. However, support isn’t all about money – we value any kind of contribution you may be able to make to our services or organisation.

Scroll to Top